Refunds and cancellation
When we refund, when we do not, and how to ask
The first 30 days are free
Every plan starts with 30 days at no charge. Nothing is taken before then, so if evedeck is not useful to you in that time you have paid nothing and there is nothing to refund.
After that
Plans are paid monthly in advance and you can stop at any time.
Stopping takes effect at the end of the month you have paid for. You keep everything you have entered until then, and you can take it all out on the way.
When we refund
If you were charged after asking to stop, we refund it in full.
If you were charged twice for the same month, we refund the second one in full.
If evedeck was unusable for most of a month because of a fault at our end, ask and we will refund that month.
When we do not
A part-month is not refunded. You have the whole month you paid for and you keep it.
The trial exists so that nobody has to buy in order to find out. Use it.
How to ask
Write to us through the form on the front page of this site with the business name and what happened. A refund is returned the way it was paid, within seven working days of us agreeing it.